Shipping
Everthine Jewelry ships USPS and UPS. All jewelry is made-to-order, check product page for estimated delivery date. Once your order has shipped you will receive a shipping confirmation email with your tracking number.
If you select USPS First Class without Insurance, we cannot make an insurance claim for the cost of the jewelry if your package goes missing, because it's uninsured. Everthine Jewelry will not be responsible for replacing the jewelry in this scenerio.
Due to shipping carrier delays many deliveries are arriving late. To track your package locate the Tracking Number on the shipping confirmation email you received from me. If your package is very late or is missing you will want to fill out a Missing/Lost Package form with the carrier. This is very easy and a representative from the carrier will handle your claim.
Exchange Policy
I only allow exchanges on Tiny Message Rings for a different size. The customer is responsible for shipping costs.
There are NO returns or exchanges on 'made to order' or custom orders.
Care
To prevent your new sterling silver jewelry from tarnishing, wear it. The oils in your skin do a great job of preventing tarnish. You should also keep your sterling silver out of moist areas, such as your bathroom. To remove standard tarnish you can use a Polishing Cloth.
Sterling silver doesn't like bleach, hot tubs, pools or sometimes the ocean. If your sterling silver becomes grey you can simply remove it with a Pro Polish Pad.
The stones in your jewelry unfortunately are not indestructible. Though they are strong you'll want to try and prevent any hard blows to the face of the stone.
Ring Sizes
If you're interested in ordering a ring, but need your ring size visit the Find Your Ring Size page.
Repairs
I will be happy to repair any broken or damaged pieces when the damage is due to the integrity of the material. Unfortunately I cannot repair work that was damaged by an accident, such as a broken chain that was pulled on.
Custom Work
I am happy to make a special piece for you. There is a lot that goes into working with you to create your perfect piece. Complete my Custom Project Inquiry form and I’ll be in touch.